FAQs

Will I receive confirmation on my order?
What is your Refund Policy?
What is your Cancelation Policy?
Do you offer a warranty?
What does the Mattress Warranty cover?
Will my merchandise look exactly how it looks in the picture?
What if I receive my merchandise damaged?
Will I receive a delivery confirmation?
How will you ship my order?
How are large items shipped?
Methods of payment
Do you charge sales tax?
How long will it take to receive my order?
Do you have a showroom floor?
How can I schedule my delivery?
What if the items do not fit inside my place?
Will the furniture require assembly?
Do you ship to Hawaii/ Alaska?
Do you ship internationally?
What Does Free Delivery Include?
What is White Glove Delivery?

 


 

Will I receive confirmation on my order?
Every customer will receive a receipt via email which will have the merchandise and delivery service selected noted on the receipt. We will also send tracking numbers through our e-mail system. The number will allow you to track your furniture to your door.

What is your Refund Policy?
Only customers who receive their merchandise through a Freight Carrier or a Parcel Service can receive a refund.  Those Customers have 14 Days after the delivery date to return the merchandise and receive a refund. The merchandise must be in its original packaging and must not have been opened or used in order for us to accept the return and issue the refund.  The merchandise will be returned to the manufacture so if they decline the merchandise then cannot issue a refund.  The customer who is returning the merchandise must understand that the return shipping fee and also a 30% restocking fee will be deducted from the refund.  The return shipping fee for large items may be more than what was paid in the initial order. The standard shipping price is a discounted shipping price and WILL NOT be applied to the return shipping fee. Broad Warehouse Furniture dos not profit from a return but the return shipping cost comes directly from the shipping company. Certain furniture pieces cannot be returned to the manufacture so a refund cannot be offered. These pieces will be noted on their page.

What is your Cancelation Policy
If we are able to cancel an order before an order is processed we will issue a refund free of charge. If we are unable to cancel the order before it is processed you will have to refer to our refund policy on how to receive a refund.

Do you offer a warranty?
Our mattresses are covered under a manufactory’s warranty. See our mattress warranty policy for rules and regulations. Our furniture does not come with a warranty.

What does the Mattress Warranty cover?
Under the specified year coverage the manufacturer will replace the mattress if there are any defects such as springs popping out or the mattress sinking at least 2 inches in. The manufacturers WILL NOT cover a mattress if there are stains on top of the mattress, tears, or bed bugs. It is highly recommended that a mattress protector is used on the mattress since they do prevent such things.

Will my merchandise look exactly how it looks in the picture?
We cannot guarantee that the color on the picture of the ordered item will match100% with the actual color of the furniture. There are reasons beyond our power for that:

  • We have pictures from very different factories and photographers. Some pictures are darker while others may be brighter.  In practice that means colors may differ.
  • Pictures look different on different computers depending on the monitor settings and also how old the monitor may be since some older monitors give off a warmer color.
  • If color on the image and color in description seem different to you it is better to believe the color descriptions, than colors that you see on the picture (like if you see cherish with little red, and item descriptions says 'cherry', that would mean the actual color would be cherry).
  • The pictures that are being use are from the manufacturers not us.  We do not accept any returns or exchanges based on color issues.

What if I receive my merchandise damaged?
If the item that is being shipped requires NO set up from the shipping company the customer will have to take a picture of the damaged piece and notify us. The damage must be reported to us no more than 5 days after arrival. If there is damage to the box the customer should notify the delivery guys of the damage and inspect the inside contents to see if there is any damage to the merchandise.  We will either ship out a replacement part piece or we will require the customer to ship us the merchandise back so we can ship a replacement. We will provide the customer with a shipping label or arrange for a pick up free of charge ALL that is require of the customer is to place the item back into its ORIGINAL PACKAGING.

If there is damage upon a White Glove Service delivery please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt. Please inspect the merchandise before signing the delivery receipt. Once the delivery receipt is signed any notice of damage to the merchandise will not be of our responsibility. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem free of charge. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. Based upon the review of the pictures, we will send replacements free of charge for merchandise sold fully assembled, send new parts free of charge on merchandise sold unassembled, or send a professional furniture technician to your home to restore your furniture to brand new.

Since every damage situation is unique we have several options to help achieve 100% customer satisfaction based upon the specific damage. We have the right to offer a full replacement free of charge on any damaged order, and if a replacement is declined and you choose to cancel we will issue a refund, store credit, or exchange at your request on receipt of the items. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges apply. Ready to assemble items that were already put together will receive parts.

Will I receive a delivery confirmation?
Every customer will receive a receipt via email which will have the delivery service selected noted on the receipt. We will also send tracking numbers through our e-mail system. The number will allow you to track your furniture to your door. You will also receive a phone call for large items that ship via Freight Truck to work out deliver times and details.

If it is a local delivery it will be performed by the delivery staff at Broad Warehouse Furniture and we will contact the customer by phone once we have the merchandise in stock and schedule a delivery day and inform them of the delivery price.

How will you ship my order?
Most small orders will be shipped by UPS or Fed Ex. The parcel service has a weight and cube restrictions so not all items can be shipped this way. Multiple shipments may be sent. You will be notified if such a case would happen.

How are large items shipped?

The larger items will be shipped using a freight carrier service. The freight service is only $250 for curb side delivery for items over 140 pounds but less than 500 pounds. Orders that weigh over 500 pounds but less than 1000 pounds are $500 for curb side delivery. Orders that are 1000 pounds and over in weight will be charged $650 for curb side delivery.  Curb side delivery will include 2- Person delivery, inside the threshold, stair carries (up to two (2) flights prior to the threshold). If any piece weighs more than 300lbs or pieces are greater than four, shipment will only be available for delivery to the FIRST DRY AREA or GARAGE.

Methods of payment
Broad Warehouse Furniture accepts Discover, Visa, MasterCard, and American Express. Your Credit card will be charged within 7 Days of placing your order.

Do you charge sales tax?
There is no sales tax collected on any order shipped outside of the state of Louisiana. Orders shipped within the state of Louisiana will have tax added to their grand total. Tax Exempt Organizations should contact us to make arrangements with their purchase.

How long will it take to receive my order?
Arrival time for small orders is generally 5-14 business days. Large orders that require Freight Carrier Service can take from 2-3 weeks after leaving the warehouse to arrive at customer’s home. Items may take between 1-5 days to leave the warehouse depending on availability of items. Once the merchandise has been picked up by the freight carrier we will provide you with a tracking number.

Local orders can vary between 1-25 days (or 5 weeks) for us to receive them at our store location depending on availability. Some items we have in stock and some items would have to be ordered.  Please call us if you need a more accurate order time or to check availability.

Do you have a showroom floor?
Yes. We are located at 119 N. Galvez St. New Orleans, LA 70119. Our showroom floor is small so we are limited on the items that we have on display. However, please feel free to call before hand to see if we have certain items on display.

How can I schedule my delivery?
Our big orders are delivered by Truck Freight or Carrier service. Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. Our carriers will contact you to schedule a delivery window with you. Carriers do try to deliver between the scheduled appointment times. However, understand that these are just estimated timeframes and they cannot guarantee this window. If the delivery window changes, they make every attempt to notify you. Please note that any missed deliveries may incur additional redelivery costs which the customer shall pay for.
At times we do use carriers such as FedEx and UPS which do not call prior to delivery.

If it is a local delivery it will be performed by the delivery staff at Broad Warehouse Furniture. We will contact the customer by phone once we have the merchandise in stock and schedule a delivery day inform them of the delivery price. On the day of delivery will contact the customer right before we leave to inform them that we are on our way. If we do not receive an answer we will not leave to do the delivery. If it is still within the hours of operations we will make another attempt to deliver the merchandise. If not we will schedule it for another day. We WILL NOT deliver the merchandise if no one answers the pre delivery call on the day of the delivery.

What if the items do not fit inside my place?
Please check the measurement of the items against your door opening, hallway size, stairway clearance, ceiling height before ordering. If the items need to be returned because of this reason, please see our refund policy.

If a customer wants to exchange the item for an item that they feel will fit they will be able to. They will have to pay for 30% restocking fee, the return shipping for the unfit item, the difference in price for the new item and also the shipping of the new item as well. If the new item is less than the original unfit item the credit difference will be deducted from the shipping fee that the customer will have to pay. The shipping of the new item MAY NOT be the price that was initially paid, but instead the actual shipping price.

Will the furniture require assembly?
Most items require some minor assembly. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need are a hammer, an adjustable wrench and screwdrivers.

Do you ship to Hawaii/ Alaska?
Yes, we do provide shipping to those areas. For large items that require Freight, please contact us for rates.

Do you ship internationally?
Yes international shipping is available please contact us for shipping rates.

What Does Free Delivery Include?
Free Delivery is available to the New Orleans Area and some surrounding cities and it includes delivery of the merchandise to the customer's front door. If it is an apartment complex it will only be carried to the downstairs apartment door or the stairs/ elevator leading up to the apartment. NO INSIDE PLACEMENT OR SETUP INCLUDED. That service is available at a fee. Speak to a representative to determine the fee for the service.

What is White Glove Delivery?
2‐person delivery to home or business, including up to 25 stairs, room of choice (as long as delivery can be safely performed by a crew of two), unpacking and packaged debris removal, light assembly with no tools limited to 15 minutes.